Frequently Asked Questions
Q: How do you source your pieces?
A: CASA & BIANCO by Grace New York is celebrated for its thoughtfully curated collection of vintage and antique pieces, which exude timeless elegance and unmatched craftsmanship. The sourcing process is a meticulous journey that blends local exploration with international discovery, ensuring every item tells a unique story.
Local Sourcing
Grace’s commitment to uncovering hidden gems starts close to home. The brand explores local antique shops, estate sales, flea markets, and artisan communities throughout the United States. This approach not only supports local businesses but also allows the team to uncover rare finds that reflect the rich history and cultural diversity of their surroundings. Each piece is carefully evaluated for its authenticity, condition, and historical significance, ensuring it aligns with the brand’s aesthetic and quality standards.
International Exploration
The brand’s global reach extends across continents, with sourcing trips to Europe, Asia, and beyond. From the romantic markets of Paris and the historic bazaars of Istanbul to the artisan ateliers of Italy, CASA & BIANCO’s team seeks out treasures that capture the spirit of their origin. This international approach enriches the collection with diverse influences, blending old-world charm with modern sophistication.
Curation Philosophy
Whether sourced locally or internationally, every item is chosen with a discerning eye for detail. CASA & BIANCO by Grace New York prioritizes pieces that embody timeless beauty, superior craftsmanship, and a compelling narrative. This philosophy ensures that each vintage or antique find becomes more than just a decorative object—it becomes a conversation starter, a piece of history, and a symbol of the brand’s dedication to quality and authenticity.
By harmonizing local charm with global inspiration, CASA & BIANCO by Grace New York creates a collection that resonates with individuals who appreciate the beauty of heritage and the art of storytelling through design.
Q. The item I received was damaged during transit.
All orders are packaged with care in New York City and New Jersey. After your order is shipped, we are not responsible for lost or damaged during transit packages, as we don’t have control over your order.
For lost packages, please contact your local post office for further parcel inquiries.
For more information contact us at casaandbianco@gmail.com.
Q. Does vintage glassware contain lead?
A: For short answer, Yes, almost all vintage glassware items contain lead. Before the 1970s, manufacturers added lead oxide to glass to make it shinier and easier to work with. They also added lead to ceramic glazes and painted barware to improve their appearance and durability.
We do a “rapid home lead test” on all of our vintage glassware to ensure that “if” it contains lead it is under the low “toxic” levels in the glass. If you are still unsure about the safety of the piece, we encourage you to take the piece off for sending.
Although your vintage glassware is likely to have lead in it, that isn’t necessarily a reason to panic. Dr. Michael Kosnett, associate professor of clinical pharmacology and toxicology at Colorado School of Public Health, suggests that the level of risk a person faces from exposure to lead from using glassware or utensils depends on how often they use it and what they put in it. “In terms of lead crystal, it takes a certain amount of time for the lead to leach out of the crystal,” he says. “If someone is using a lead crystal glass for drinking wine once, that’s not going to give a significant amount of lead.”
The best practice when approaching vintage glassware is to steer clear from using it on a daily basis, and don’t store things in it for a long period of time, Dr. Kosnett recommends. “There are people who store certain Scotch or other alcoholic beverages (such as port wine) in a lead crystal decanter,” he says. “If they keep them for a long period of time, the lead can leach out in higher quantities."
And to stay on the safe side you definitely shouldn’t be letting your kids sip their morning orange juice out of dubious glassware. -Article by the AMERICAN TEST KITCHEN-
Q. Is the Item as presented in the photos? Will I receive what is shown?
A: Yes, we strive to ensure that the products you receive are those featured in our photos. However, due to the unique nature of our collection—comprising handmade and antique items—there may be slight variations in appearance.
For handmade pieces, natural differences in materials and craftsmanship make each item truly one-of-a-kind, adding to its charm and individuality. Similarly, antique and vintage items often display subtle signs of their history, such as patina or minor imperfections, which we believe enhance their character and authenticity.
Rest assured, every piece is carefully curated and described to provide an accurate representation of its quality and beauty. If you have any specific concerns or questions about an item, we are happy to provide additional details to ensure your satisfaction and confidence in your purchase. Feel free to contact us at casaandbianco@gmail.com.
Q: How do I become a CASA & BIANCO member?
A: CASA & BIANCO membership means access to an array of insider perks: a perpetual 20% off all full-priced items and online exclusives, an additional 15% off sale items and online exclusives, exclusive sale access, and more. To become a member please follow the steps below:
Make sure your shopping cart is empty before purchasing your membership. Member discounts only apply after a membership has been purchased.
Use the navigation menu or follow this link and click “Membership” https://www.casaandbianco.com/membership.
If you haven’t already, you will be prompted to create an account. Enter your information in the designated fields and click “Register”.
You will receive an email confirming your account has been activated. To continue with your membership purchase, you can either click the “Become a Member” button in the email you received or visit https://www.casaandbianco.com/membership.
To complete your purchase, make sure you are logged into your account (your name appears in the upper right-hand corner when logged in) and select “Become a Member”.
Enter your payment details and purchase your recurring membership. Your membership will auto-renew every year and can be canceled at any time. You will receive a confirmation email once your purchase has been completed. Make sure you are logged in every time you shop to receive your member benefits. Thank you for being a part of the Essentials Membership Program!
Q: Why is my member discount not appearing at checkout?
A: CASA & BIANCO Membership benefits apply to all items, online exclusives, and other seasonal discounts and sales. If you are not receiving your discount at checkout, please try the following:
Make sure you are logged into your account. You must be logged in using the email you used to purchase your membership. When logged in, your name appears in the upper right-hand corner of the menu bar.
Make sure you see your CASA & BIANCO Member order in your Account Order History. You must complete the purchase of your membership to receive member discounts.
Try clearing your cache and cookies on your browser. Please use the following link for step-by-step instructions on how to do so depending on your browser and device. https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser
If you still don’t see your member discount, please contact us at contact.thearkcollection@gmail.com